Important Information for Families
We are currently in the process of updating our Welcome Guide for Residents and Families, so we would like to share with you some of the changes.
Food Brought into the Facility:
Family and friends may bring in small quantities of food for residents. Please check food items in with a staff member to be properly labeled, dated and refrigerated as needed. They must be in a sealed container and labeled with the resident’s name and date.
The facility will promote resident visitation and access rights throughout the organization. This includes promoting immediate access for visitation for the resident representative, immediate family, friends, or others with the consent of the resident any time subject to reasonable clinical and safety restrictions and the resident’s right to deny or withdraw consent at any time. The facility will protect the rights of all residents and address or limit visitation that infringes on the rights of another resident.
Resident visitors are not subject to visiting hour limitations or other restrictions not imposed by the resident or warranted due to reasonable clinical and safety restrictions.
The facility will provide 24 hour access to other non-relative visitors with the consent of the resident subject to reasonable restrictions including clinical and safety restrictions as applicable. The facility is intended to care for in-house residents and is not intended to be a residence for visitors and has no obligation to provide care, services, supplies, etc. to visitors.
Regulations require that the facility have the most recent survey results for complaint investigations and certifications; and the plans of correction in effect with respect to the facility, available for any individual to review in a prominent location on any of the three facility units. Our survey books are in a binder with a white label and bold red lettering. The books can be found on the lower level of the book shelf in each household den.
Each resident has the right to voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents, and other concerns regarding their LTC facility stay.
The facility will ensure prompt resolution to all grievances, keeping the resident and resident representative informed throughout the investigation and resolution process. The facility grievance process will be overseen by a designated Grievance Official who will be responsible for receiving and tracking grievances through their conclusion, lead necessary investigations, maintaining the confidentiality of all information associated with grievances, communicate with residents throughout the process to resolution and coordinate with other staff and with state of federal agencies as may indicated by specific allegations.
The facility will provide a mechanism for filing a grievance/complaint without fear of retaliation and/or barriers of service; will provide residents, resident representatives and others information about the mechanisms and procedure to file a grievance; provide a designated individual to oversee the grievance process; provide a planned, systematic mechanism for receiving and promptly acting upon issues expressed by residents and resident representatives and will provide an ongoing system for monitoring and trending grievances and complaints.
Our designated Grievance Official is Tracy Fischer – (715) 231-4572.