Recognizing The People Behind The Care For Health Information Professionals Week
Health care is often associated with the nurses and caregivers families see each day. But there is an entire team working behind the scenes to make sure every resident receives accurate, coordinated, and high-quality care. Health Information Professionals Week, recognized each April from April 18 – 24, is a time to highlight these essential roles and the impact they have on daily life in a care setting.
What Health Information Professionals Do
Health information professionals play an important role in making sure each resident’s care is supported by clear and up-to-date information. While their work happens behind the scenes, it touches nearly every part of the care experience.
They help keep health records organized and accurate so care teams always have the information they need. When something changes in a resident’s health, having the right details readily available allows staff to respond quickly and thoughtfully.
Their work also helps keep information handled properly and respectfully. Families trust that their loved one’s personal and medical information is treated with care, and health information professionals help maintain that trust every day.
Just as important, they make it easier for families to stay informed. When questions come up or records are needed, having a reliable point of contact helps make the process simple and clear. This supports better communication and helps families feel more connected to their loved one’s care.
Why Accurate Health Information Matters To Families
For families, accurate and accessible health information plays a direct role in peace of mind. When questions come up about a loved one’s care, having clear and reliable records ensures those questions can be answered quickly.
It also supports smoother communication between care teams and families. When information is up to date and organized, it reduces confusion and helps everyone stay aligned on care decisions. This is especially important during transitions, changes in health, or when additional support is needed.
Recognizing Sue Mrdutt And Her 26 Years Of Service
At The Neighbors, this work is led by Health Information Manager Sue Mrdutt. With 26 years of service, Sue has played a consistent role in maintaining the integrity and organization of resident health information. Her experience and attention to detail support both the care team and the families who rely on accurate information.
Families who need access to health records can contact Sue directly at 715-231-4563 or smrdutt@dunncountywi.gov. Having a dedicated professional available for these requests helps ensure that questions are answered clearly and efficiently.
The Team Supporting Daily Operations
Health information management is part of a broader team effort that keeps daily operations running smoothly. Staff members across departments contribute to communication, scheduling, and coordination that supports both residents and their families.
The Neighbors also recognizes team members who help manage these important day-to-day functions. Chris Anderson, HR Associate, brings 19 years of service. Nicole Zold, Staff Coordinator, has 4 years of service. Jo Hayes, receptionist, has 5 years of service. Their work supports everything from scheduling to community interactions to troubleshooting, all of which play a role in maintaining a consistent and organized environment.
Quality Care Is A Team Effort
When operations run smoothly, communication is clear, and information is accurate, the entire care experience improves. It reduces confusion, supports better outcomes, and allows families to focus on spending meaningful time with their loved ones.
The Neighbors of Dunn County is built around providing a supportive, resident-focused environment where care is coordinated and thoughtful. That level of care depends not only on clinical staff, but also on the professionals who manage information, communication, and daily operations behind the scenes.
Health Information Professionals Week is a reminder that quality care is a team effort. It takes both visible and behind-the-scenes roles working together to create an environment where residents feel supported and families feel confident in the care being provided.
Contact The Neighbors Of Dunn County
For over a century, our legacy has been one of “Generations of Caring since 1892.” If you would like to learn more about our resident-centered neighborhood of homes, skilled nursing, rehabilitation, memory care, or hospice services, please contact The Neighbors of Dunn County. Our team would be honored to answer your questions and help you find the right support for your loved one.
